Artificial cultures are instant. They’re big bangs made of mission statements, declarations, and rules. They are obvious, ugly, and plastic. Artificial culture is paint.

Real cultures are built over time. They’re the result of action, reaction, and truth. They are nuanced, beautiful, and authentic. Real culture is patina.

Don’t think about how to create a culture, just do the right things for you, your customers, and your team and it’ll happen.

Thinking about statistics shifts people into a more analytical frame of mind. When people think analytically, they're less likely to think emotionally....
The results are shocking. The mere act of calculation reduced people's charity. Once we put on our analytical hat, we react to emotional appeals differently. We hinder our ability to feel.

A person's reaction to his appetites and impulses when they are aroused gives the measure of that person's character.